Returns & Exchanges

Can I change the item?

At ZUEKOOS you have the first free change, we know what it costs to get the size right! To make this change you just have to contact us and tell us the reason for the change. You will also have to indicate what model, color and size you want to be able to make the change. If this change is for a higher model, you must pay the difference before making the change or at the time of changing the shoe. If the change is for a lower cost model, you will receive a refund of the corresponding amount or, if you prefer, you will have it available for future purchases.


Can I return the item?

Yes, you can return the item within 15 days of receiving your order. To do this, you only have to contact us and we will take care of sending it to the agency to pick it up. You can also send your order to the following address ZUEKOOS MODA, SL Avda. de Novelda, 177 - Bis. 03206 - Elche (Alicante). Once the item is received, we will check its good condition and we will proceed to make the payment of the amount paid by bank transfer, bizum or paypal. The Buyer must return the product in its original box, unused or undamaged. Any returned product, in particular incomplete, damaged, worn, dirty or that does not allow it to be returned to the market in new condition, cannot be reimbursed to the Buyer if the depreciation of the product results from handling other than that necessary to establish the nature. , characteristics and proper functioning of this product.
If the reason for the return is because the item is defective or does not correspond to what was requested in the order, we will cover the cost of the return and new shipment. If the reason for the return is that the order is not to your liking, we will only refund the amount, but not the shipping costs or return costs.